Privacy Policy

Cooperative Flower Network Privacy Policy

The Cooperative Flower Network ("CFN", "we", "our", or "us") values your privacy and is dedicated to safeguarding it. This Privacy Policy outlines how we handle your data when you access and use our website, www.cooperativeflowernetwork.com, which includes all content, functionality, and services offered on our website or related landing pages (collectively, the “Site”), whether as a guest or a registered user. In this Privacy Policy, "you" or "your" refers to anyone who accesses our Site.

Please read this Privacy Policy carefully before using our website.

This Privacy Policy is a legally binding agreement. By using our Site, or by clicking to accept or agree to the Terms of Use and Privacy Policy when this option is made available to you, you explicitly accept and agree to comply with and be bound by this Privacy Policy. If you disagree with the Privacy Policy, you must not access or use our Site or Services.

This Privacy Policy explains how we collect your information when you visit our Site, either automatically or through certain voluntary actions you may take during your visit, such as accessing, purchasing, or downloading products, content, or resources available on our Site, or engaging or interacting with us through the Site (collectively, “Services”).

This Privacy Policy applies to information we collect:

• On this Site;
• In email, text, and other electronic messages between you and this Site;
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by us or any third party, including our affiliates and subsidiaries;
• Any third party, including through any content or advertising that may link to or be accessible from or on the Site.

This Privacy Policy also details how we use and disclose your information and your rights regarding your personal information that we collect.

Use of Site: You must be at least 16 years old to use our Site. No one under the age of 16 may provide any information to or on our Site. We do not knowingly collect, use, or disclose personal information from visitors under 16 years of age. If you are under 16 years of age, you must immediately stop using our Site and not provide any information to us. If you become aware that we have collected information from anyone under the age of 16, please contact us at cooperativeflowernetwork@gmail.com so we may delete that information.

INFORMATION WE COLLECT

The Cooperative Flower Network collects various types of information from you when you visit our Site. By accepting this Privacy Policy, you are expressly consenting to our practices around (i) the collection of information as described below; (ii) our use of the information collected; (iii) the processing of this information; and (iv) sharing data with third-party processors as necessary for our business operations.

Here are examples of the types of data we collect, although this list may not be exhaustive:

1. Personal Information: We collect personal identifying information such as your name, billing and/or shipping address, telephone numbers, email addresses, and other demographic information like your age and gender.
2. Financial Information: We collect financial information related to any transaction you make on our Site, such as credit card or bank account numbers. We store limited financial data, as most of it is transferred to third-party payment processors. Your purchases will be processed by third-party providers such as Stripe, PayPal, etc. We recommend reviewing the privacy policies of these third-party payment processors when making purchases on our Site.
3. User Account Information: To purchase or access certain Services, you may need to create a user account. This involves providing your name and/or email address and creating a unique password. For your security, we do not have access to your password. It is your responsibility to keep your password confidential and not share your account details.
4. Computer, Browser, and Mobile Information: We collect information such as statistics on your page views, traffic to and from the Site, your URL, advertisement data, IP address, browsing history, and Site log information. If you access our Site via a mobile device, we may collect device-specific information, including the model, manufacturer, device identification, and location information.
5. Social Media Information: We may access personal information from social networking sites and apps, such as Instagram, Facebook, LinkedIn, YouTube, and Twitter. This includes your name, username on these platforms, location, email, age, gender, profile picture, and any other public information on your social media profiles. If you wish to limit this data, we recommend adjusting the privacy and security settings on each social media site.
6. Sensitive Information: We do not request sensitive information at any time. Please refrain from submitting sensitive data to us, including social insurance or security numbers, health data, genetic data, or information regarding your ethnic origin, religious beliefs, or criminal history. If such information is provided, it implies your consent to our use, storage, and processing of this information in line with our Policy.

HOW WE COLLECT YOUR INFORMATION

Information You Voluntarily Provide: At the Cooperative Flower Network, we gather information that you voluntarily provide when using our Site. This includes instances such as making purchases, accessing Services or specific content on our Site, signing up for our email list or newsletter, submitting forms, sending us inquiries, or interacting with us on the Site, like providing comments or feedback. Some of the information you provide manually may be personal, like your name or email address.

Information from Your Website Browser or Mobile Device: We automatically receive information from your web browser or mobile device when you visit our Site. This includes your IP address, your operating system’s name, your browser’s name and version, the date and time of your visit, the pages you visit, and the duration of your stay on each page. The type of information we receive may depend on your browser or device settings. While this information typically isn't personally identifiable by itself, we may combine it with other data to potentially identify you, or we may merge it with information that already identifies you.

Tracking Technologies: We collect information during your visit to our Site and through our email communications using various tracking technologies like cookies, pixels, website beacons, tags, and others, to gather data about your engagement, as well as your browsing and purchasing behaviour. These technologies include:

• Clickstream Data: We collect clickstream data, such as your URL and HTTP protocol elements, through Site access logs. This generates non-identifying Site usage data, like the number of hits and visits. We use this information internally for research, user analysis, and decision-making to enhance our services. Non-personal statistics may also be shared with third parties for analysis and data processing.
• Cookies: Cookies help us understand how you interact with our Site and are used for (i) analyzing your usage patterns; (ii) improving our marketing and advertising; (iii) allowing partners and third-parties to track your Site usage; (iv) collecting data like the duration of your stay on a webpage and your geographic location while accessing our Site. This information assists us in improving our Services, tailoring content to user interests, and enhancing Site functionality. Most browsers automatically accept cookies, but you can disable them through your browser settings. However, disabling cookies may impact your experience on our Site. Information on managing cookies is available in the settings of various browsers.
• Website Beacons or Pixels: These small graphics enhance understanding of browsing activity and improve the user experience on our Site. They are non-identifiable when visiting a webpage.
• Social Widgets: Provided by third-party social media services, these buttons allow interaction and access to social media services directly from our Site. They may collect browsing data, which is sent to the respective third-party social media provider.
• Third Party Software: We may use third-party software for advertising on our Site, managing marketing or email campaigns, or handling other business activities. This software may utilize cookies or similar tracking technology. Please note that we do not control these third parties or their use of tracking technologies.

Third-Party Use of Cookies and Other Tracking Technologies: Some Site content or applications, including advertisements, are served by third parties, like advertisers, ad networks and servers, content providers, and application providers. These parties may use cookies and other tracking technologies to collect information about you when using our website. This data may be linked to your personal information, or they may gather details about your online activities over time and across various websites and online services. They might use this information for interest-based (behavioural) advertising or other targeted content. We do not control these third parties' tracking technologies or their usage. If you have questions about any advertisement or other targeted content, you should contact the responsible provider directly.

Ability to OPT-OUT of Tracking: The Cooperative Flower Network may use technologies mentioned earlier to track your online activities over time and across third-party websites or other online services (behavioural tracking). We respect your choice to opt out of this tracking. Choosing to opt out may affect the functionality of our Site, including future features. For instance, you might not be able to share content from our Site to social media platforms. If you wish to opt out of tracking or need more information on how to do so, please consider the following resources. You can configure your browser to block or alert you about all or some browser cookies. For managing Flash cookie settings, visit the Flash player settings page on Adobe’s website. Be aware that disabling cookies may make certain parts of our Site inaccessible or affect their functionality.

• Activate DO NOT TRACK on Google Chrome
• Activate DO NOT TRACK on Safari
• Activate DO NOT TRACK on iOS Devices

Website Analytics: Periodically, we may use third-party analytics tools operated by third-party companies. These tools may use cookies or other tracking technologies to analyze how visitors use our Site, assess the popularity of content, and better understand online activity. We do not share personal information with these third-party vendors. However, by accessing our Site, you consent to the collection and use of your information by these third-party analytics companies. We recommend reviewing their privacy policies and contacting them directly for inquiries or requests to delete your information.

Email Policies: The Cooperative Flower Network is committed to maintaining the confidentiality of your email address. We do not sell, rent, or lease our subscription lists to third parties and will not disclose your email address to third parties except as outlined in this Privacy Policy. In compliance with Canada’s Anti-Spam legislation, all emails from our organization will clearly identify the sender and provide information on how to contact them. Furthermore, all emails will include information on how to unsubscribe from our mailing list, enabling you to opt out of further email communication from us. Each email will contain an “unsubscribe” link at the bottom. If you encounter any issues unsubscribing from our newsletter, please contact us at cooperativeflowernetwork@gmail.com to request removal from future emails.

HOW WE USE AND DISCLOSE YOUR INFORMATION

Use of Information: At the Cooperative Flower Network, we store your data and may transmit it to a third party for processing, serving our legitimate business interests. The primary purposes for collecting your information via our Site are to:

• Provide our Site and its contents to you;
• Offer information, products, or services you request;
• Fulfill obligations and enforce rights from contracts between you and us, including billing and collection;
• Collect statistical data, analyze trends for our and third-party use to understand your needs and interests;
• Enhance our Services, marketing, promotional efforts, or troubleshoot Site issues;
• Contact you with special offers, newsletters, third-party advertisements, and content we believe will interest you (subject to your consent for commission-based promotions);
• Enable participation in interactive and social features of our Site;
• Customize your experience on our Site for tailored and personalized interactions;
• Prevent fraud and security breaches;
• Resolve disputes, assist law enforcement, comply with legal obligations, or respond to legal claims;
• Other purposes with your consent.

While we do not disclose your personal information for these purposes without your consent, interaction with advertisements may lead advertisers to assume you meet their target criteria.

Disclosure of your Information: We may share your personal information as described in this policy with third parties in certain circumstances:

• For Site administration tasks like payment processing, hosting, email delivery, customer service;
• To provide our Services and manage your account;
• Data analysis, including working with third-party analytic companies;
• Advertisement management and marketing;
• In case of business transfers or sales;
• To comply with legal obligations, protect rights and safety, and for legal advice;
• With your consent.

We may also disclose aggregated, non-personal information in accordance with this policy.

Retention of Information: We retain your information as long as necessary to provide Services, comply with legal obligations, or until you request deletion. Information no longer needed is permanently deleted.

International Data: Your data, including Personal Data, may be transferred to servers outside your jurisdiction with different data protection laws. We ensure adequate security measures for data transfers in line with this policy.

Processing Your Information: While we mainly use third-party processors, we may process your data internally for business purposes. By agreeing to our Privacy Policy, you consent to such processing.

Protection of Your Information: We employ reasonable security measures, like SSL and reputable third-party processors, to protect your data. We monitor our Site to prevent unauthorized access or damage but cannot guarantee absolute security. Please refrain from sending private information via email.

Event of a Breach: In case of data compromise, we'll notify affected customers within 72 hours and report to data protection authorities, taking necessary steps to prevent future incidents.

YOUR RIGHTS

At the Cooperative Flower Network, we respect your rights regarding your personal information and data. You have the right to access, correct, request restriction or deletion of your information, or request details on how we use your personal information and data, as per applicable law. Please note, we may charge a reasonable fee for actions you ask us to take regarding your data. We will request evidence of your identity before acting on your requests. After identity verification, you have the right to:

• Update or change information you've provided. Contact us at [CFN EMAIL ADDRESS] to update or delete your information;
• Request confirmation of the data we hold about you, its purposes, and whether we process it or share it with third-party processors;
• Change your consent regarding our use of your information, which might require account deletion and affect Site access;
• Request a digital copy of your data, free for the first request; subsequent requests may incur a fee;
• Request data transfer to another controller in a machine-readable format, unless it causes us undue burden;
• Request deletion of your data, with certain exceptions;
• Opt-out of email correspondence and third-party marketing communications;
• Restrict data processing in specific situations;
• Lodge a complaint with a supervisory authority if you believe we are misusing your data or violating your rights.

Complaints: EU residents have rights under the General Data Protection Regulation, including the right to complain to a supervisory authority. Outside the EU, you may have rights under local privacy laws.

California Privacy Rights: California residents have specific rights regarding their data. Annually, you can request information on data we share with third-party marketers. If under 18, you can request the removal of publicly posted data on our Site. Contact us at cooperativeflowernetwork@gmail.com for these requests. We have 30 days to respond.

Changes to our Privacy Policy: We reserve the right to update this Privacy Policy, with the "Last Updated" date reflecting changes. By continuing to use our Site, you accept these changes. We recommend reviewing this page regularly.

Contact Us: For questions about our Privacy Policy or to exercise your rights, please contact our dedicated data manager at cooperativeflowernetwork@gmail.com.